Join Our Team!

WE ARE CURRENTLY HIRING FOR AN OFFICE ADMIN AND JOURNEYMAN SERVICE PLUMBER

Office Admin/Scheduler: 

Modern Plumbing and Heating has been in business for 3 years serving the Flathead Valley with all their plumbing and hydronic heating needs.  The second year in business we won Best of Flathead, as well as the 2018 BBB Torch Award of Ethics, which is given to only one business per year per state.  Because of these awards and the quality of service we provide our customers, our demand is high for such a new company.  The core of who we are is integrity, and we believe in treating all of our customers like we would want to be treated.  We also know that without our amazing employees, we would not be able to reach one of our main goals of growing and serving as many Flathead Valley residents as possible.  We also believe in treating our employees like we would treat ourselves. Our goal is to grow, but only grow while being able to keep the quality of work consistent with every customer. Most importantly, we are looking for someone that would like to grow with our company! 

Modern Plumbing and Heating’s motto is “Serviced Once, Customer for Life.”  We strive to provide the best well rounded customer service, which starts and ends with this position.  You are the first voice/face that a customer interacts with through the scheduling process and the last conversation with our customer when following up after a completed service.  Making sure we get all information inputted accurately, with the least amount of back and forth, is vital to keeping the customer happy and making sure we have everything right the first time. Of course, all that being done with a smile! Because our main marketing strategy is review based, currently with over 235 five-star reviews, making sure this process goes smoothly will greatly impact those reviews.  If you feel like you would be a good fit for our company, then we would love to hear from you so please send us over your resume and references to info@modernplumbers.com!

Required Qualifications:

  • Voice of Modern Plumbing and Heating must be extremely personable and be able to communicate cheerfully and clearly
  • Detailed oriented, very accurate and organized
  • Ability to multi-task
  • Technically proficient and/or able to easily adapt to new programs
  • Typing speed average of 40 WPM
  • Self-starter attitude
  • Want to be a part of a growing team
  • Being able to thrive in both an independent work environment and a team setting
  • Taking pride in what you do
  • Looking for a long-term employee that we can invest in as we grow as a company
  • High School diploma or GED
  • Customer service experience
  • Quick learner
  • Excellent memory
  • Knowledge of plumbing industry is a plus but not required

Job Duties:

  • Forecast schedule a week to a month out for our technicians
  • Strategically schedule technicians to fit both non-emergency and emergency calls, allowing us to be as efficient as possible while helping as many customers as possible
  • Take all incoming customer calls and performing outgoing calls with a smile
  • Call back all missed calls or voicemail messages as quickly as possible
  • Notate customer accounts with all customer and team member interaction
  • Perform weekly follow-up calls for customer satisfaction and appointment reminders
  • Send out marketing mailers
  • Be proactive and organized to follow up with customers for missing or information needed, assuring all upcoming jobs are ready to service at time of appointment
  • Be able to accurately record details of work needed and customer contact information
  • Track marketing information
  • Occasionally contact customers on past due invoices
  • Take payments over the phone
  • Be consistent providing all customers with important information for full transparency
  • Ask the right questions so the technicians are fulling prepared for what they are showing up to service
  • Communicate effectively with team members
  • Other office duties may apply
  • Ability to occasionally take emergency or weekend calls from home

Journeyman Service Plumber:

Flathead Valley has spoken and the demand is increasing!   It is time to grow and bring another skilled Service Plumber on board that has our same vision!

So what are we looking for?! 

First and foremost, we care about our customers and they come first. Going above and beyond for them is and will always be our priority. Second, we are good at what we do and don’t plan on losing that reputations as we grow our business. So if you are a plumber that takes pride in doing your job the right way the first time, then you could possibly be our person!  Our techs do use technology to allow us to be as efficient as possible so being technically proficient and a quick learner is important.  Lastly, you must be good with people. We are in people homes all day long and must respect that. It is not only our job to do the work right the first time, but to also make them feel comfortable while we are in their home. We do not ask for you to up sell anything, but just to be really good at what you do, that’s it!

We care equally about our employees and know that you will be a vital part of our team! Know that if you choose us to work for, we care about keeping you happy and will reward and recognize good work. You can also be assured that Raun Grover, Owner of Modern Plumbing and Heating, is an expert in his trade and loves to teach and help mold others to be the best they can be in the industry. So if you are wanting to learn from the best, this is the right place to work!

If this sounds like you and you are a Journeyman Service Plumber that takes pride in what you do, are good with people and want to be a part of our team, then we want to talk to you! If you are serious about wanting to working for us, please contact us directly and email us over your resume along with references.